5dimes Chat
www.5dimes.eu is the most popular online sportsbooks servicing the US market. Prior to December 2012 they had long held an A rating on our sportsbook ratings guide. Our then most honest competitor Bookmakers Review had given them the second highest rating possible (4.5 of 5). Multiple years in a row they were voted best sportsbook in the annual SBRForum.com poster’s poll. The point: this is a sportsbook that for nearly 2 decades most players value and trust.
5Dimes chat with the boss of the company. Yes this is an actual conversation that took place Subscribe Subscribe Unsubscribe. Agreement with the DoJ may give 5Dimes the opportunity to re-enter the U.S. As a licensed sports betting company. 7, 5Dimes posted a notice on its website saying that it would stop.
On 28 December 2012 we posted an article on this same URL you are visiting now involving a 5Dimes player dispute. For archive purposes this page still contains details of this dispute that caused 5Dimes to spend 18 months (December 2012 until 22 July 2014) rated B on our rating guide. We are the only sportsbook review portal that published details of this dispute and for 18 months had their rating lower over it. The one other site that ruled on it, who is granted is likely highly biased towards them, was SBR who sided with 5dimes. SBS has now decided we will no longer link to this article outside the news section and after 18 months having it lowered we have restored 5Dimes to a rating of A. We are however not hiding this decision at all. We have bumped it in our news section to first article, giving players plenty of time to see this message and it will always be archived in that section.
The reasons behind our decision are many, but over all the years they have operated as a large sportsbook that does huge volume, this is the sole dispute we felt was noteworthy. This site offers many more markets than their competitors and most often at far better odds. For outright markets, F1 races, golf bets, tennis bets, match ups, props, moneylines on big favorites or large underdogs on major sports and so many other markets it is not possible shopping all sites to find better than what 5Dimes offers for markets and odds. They also cover markets that no other US friendly sportsbook does. In short this website is all about delivering players the absolute best value and product.
When we speak about the 5Dimes app, then we mean the web app, which processes the full content of the desktop site for the mobile. This app works completely without download, so you don’t need to look around in the Play Store, iTunes, another independent app store afterwards, and you also don’t require an.
5Dimes does not take advantage of recreational gamblers offering them poor odds the same way most their competitors do. They are also good for poker, and have a casino that pays higher than any other casino in the world. For example at American Roulette, odds/even, red/black, high/low pays 1.09 to 1 instead even money. Pai Gow poker pays 1.02 to 1 instead of 0.95 to 1 and the list goes on and on. 5Dimes gives players by far the best odds on every product, and all players who don’t benefit from mistakes, or cheat them, get paid timely anytime they request a withdrawal. It is a considerable disservice to have players visiting other books where they will lose money faster or win far less with because those books are rated higher, while 5Dimes has a near perfect track record. This is why despite the potentially serious dispute their rating has been restored.
5Dimes Confiscates $32,563.09 and Threatens Further Collection (Archived)
The original dispute involved a complaint where a player had $32,563.09 confiscated and was threatened with additional collection. The original forum threads he brought the dispute to and their discussions can be found in threads Dan711 vs 5Dimes (2+2) and Dan bouton vs. 5Dimes (SBR). This report uses information found in both these threads to archive that dispute.
5Dimes vs. Dan777 (Dan bouton) Details
A played named Dan claims to have opened an account at 5Dimes around October 3, 2012. He made three deposits over a short period of time totaling $885. On October 9, 2012 he staked $0.57 on a progressive pleaser that had an incorrect pay table. Winning 5 out of 6 paid 7000-to-1 instead of the 70-to-1 it was intended to pay. This was one of dozens of pleaser bets he placed where option 5 out of 6 had an incorrect payout. It was however the only of these bets which he won.
Dan claims to be new to online sports betting. Suspecting this pay table was likely an error he began reading forums about how sites handle bad lines. Feeling his bet would likely be void if it was a mistake, he called 5Dimes to inquire about the pay table. It is important to note he did this while the bet was still pending and specifically stated he thought their pay table was wrong. He was told by a 5Dimes rep the pay table was correct. Still skeptical he asked to speak to a manager. A second person, this one Dan believed was a manager, also claimed the pay table was correct. This bet won and Dan was paid $3990 in winnings instead of $39.90 he should have been paid.
Dan continued to wager at 5Dimes running well and cashed out $10,840 while still holding an account balance. He claims ALL of his future wagers were on legit lines. He received no other winnings from incorrect odds. Dan had an amazing run winning over $25,000 legitimately during Week 11 of the 2012 NFL season. This was several hundred legit bets and more than a month after he was overpaid on his winning pleaser bet. At this point his account balance was $32,563.09. The excitement of his biggest winning week was ended when he found his 5Dimes account locked right after this win.
Dan then spoke to 5Dimes General Manager Tony Williams for the first time. The chat was not friendly as you can see from the log below.
In the log above you can see 5Dimes General Manager Tony Williams takes the position that he is not only confiscating the $32,563.09 but he is voiding all of Dan’s action period. He demands Dan returns the difference of $885 in deposits and $10,840 in payouts. He threatens collection.
Tony later alludes there will be no arbitration offered and that rulings (such as SBR) do not matter to him. He continues to make threats of collection.
Even after 5Dimes own rules were pointed out, Tony still makes threat of collection telling a player he should be packing his bags (which can easily be interpreted as the threat of physical harm).
5Dimes Rules Cover How To Handle This Dispute
Remember: Dan attempted to report this error and was told it was correct. He asked for a manager and was told again that it was correct. He then wagered for more than a month making hundreds of wagers. It was only after a legitimate lucky weekend that this was detected and his account was closed. 5Dimes rules do however seem to cover in detail how this dispute should be handled. Below are screen shots from their rules page.
Relevant 5Dimes Rule #1
Relevant 5Dimes Rule #2
Relevant 5Dimes Rule #3
IF the facts are exactly as stated: the rules seem to imply correct way to handle this is to deduct the $3950 over-payment from the $32,563. This means Dan is owed $28,613. If 5Dimes General Manager Tony Williams disagrees then wouldn’t it make sense the player is owed a mutually agreed upon fair arbitration over the disputed balance? In this case though 5Dimes is located in Costa Rica where regulation is non-existence and recourse next to nil so thus Tony Williams holds all the cards.
SBR Provides Player No Assistance
For many years self-proclaimed industry watchdog SportsBookReview.com (SBR) is where players go when they have a dispute with an online sportsbook. For the past 5-years their dispute analysis known as Justin7 has been their most respected authority on player vs. sportsbook disputes. His real name is Elihu D. Feustel. He authored the book Conquering Risk: Attacking Vegas and Wall Street. He is a former Pinnacle Sports employee, a licensed US attorney and has likely handled well over 1,000 sportsbook disputes.
In the SBR thread Dan started to report this 5Dimes complaint, Justin7 chimed in (post #51) and posted:
6 days after Justin7 made the post above Dan commented on it (post #256) in the 2+2 thread.
Of course if you read both threads you will see SBR was not interested in this dispute. About a month after this Justin7 offered SBR his resignation. I asked him several questions in a Roughing The Punter thread (update: that forum is now offline). One of them related to 5Dimes to which he answered:
So it is the opinion of the man who has handled more complaints than anyone else: it was not handled correctly, but he was unable to comment on that due to SBR instructions.
SBS thoughts: There are many players that side 5Dimes in this dispute. To quote one of them Thremp had posted the following his blog.
Occasionally I read something written by someone who is retarded. Not in the sense of being born that way, but a self-imposed retardation born of ignorance and arrogance. Here is a good example. It isn’t difficult to understand how a bet of +7000 could be mistakenly interpreted as 7000-1 and punched into the odds sheet. Holding a book responsible for every single typo (or the player) would be ridiculous.
5Dimes actually clearly makes this argument: “5Dimes reserves the right to reverse the incorrect application of funds into an account due to human or system/software error. Funds that were not intended to be credited into a customer’s account will be reverted upon discovery of the inaccuracy.”
Defending angle shooters is one of the worst things that many people do to harm their reputations without even realizing they’re abetting unethical behavior.
This is not a sole example, many regulars sided 5dimes while many others took very much the same position as Justin7. There is of course certain players that will ALWAYS side player. We at SBS generally favor trusting trustworthy books with good track records but do take player disputes seriously.
Now in case anyone reading feels that our upgrade of 5Dimes to A is financially motivated, we should note that our website SBS is founded by the only active moderator at the sports betting sub forum of the largest gambling forum 2+2. Over there he recommends 5Dimes consistently to players and has done so right along without pause, and at 2+2 has not an ounce of financial incentive to do so. What it comes down to is this:
Rereading this 5dimes dispute, in retrospect, the short is that one player made a lot of money being paid 7000-1 instead of 70-1, but was in a great position to benefit due to rules seeming to imply his future bets should stand. We have no doubt that 5Dimes General Manager Tony Williams was beyond heated that what he viewed as an angle shooter had cashed out $10,000 in profit due to a mistake. We can certainly understand him being so and also do understand his actions. Considering 5Dimes has an otherwise spotless track record and offers the best value in the industry, 18 months later it seems silly not to restore their rating to A. Thus this is what we have done.
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5Dimes are one of the oldest, most popular gambling options for players located in the US. Having been in operation since 1996, they were one of the pioneers of the online bookies and provide a safe and secure place for US gamblers to place a bet. They are based in Costa Rica and offer some of the best odds and promotions going. What better way to place a bet or play in the casino for real money than on the 5Dimes app! It’s available on mobile, Android, and of course, the iPhone.
5Dimes is no longer accepting US players. We would recommend you place your bets at Mybookie who offer a very similar set up to what the book offered.
It is straightforward to join 5Dimes; you can do it on your mobile or a computer, just got to www.5dimes.eu and hit the open account button. You need an account before you can place any bets or play in the casino. Sign up for your account before reading our download guide to the mobile app. It is worth stressing that 5Dimes is a legit company and do offer US residents a place to bet online. The website may look like it belonged back in 2000, but look beyond the design, and you will find a wealth of betting opportunities on your favorite sports, including NFL and the NBA. This bookie does offer a welcome bonus for US bettors, check out the latest offers on the website and claim yours today!
Guide – Can you download a 5Dimes app? Available on mobile, Android & iOS
Now that you have your playing account, you want the app, right? Well, it’s real easy to use 5Dimes on your cell. You won’t find an app from 5Dimes in either iTunes or the Google Play store due to legal restrictions, but that doesn’t mean you can’t bet with 5Dimes on your mobile. All you need to do is add the web-based mobile site as an app or a quick link or shortcut on your phone. This can be done by going to the mobile site at www.5dimes.eu then pressing your browser menu, and clicking add to home screen. This creates a shortcut that you can use straight away to launch the site. Now it is just a matter of logging in, and away you go! Will there ever be a downloadable version of the 5Dimes app or APK for either Android or iOS? We would have thought so, but when we are not sure. As soon as there is one, we will update our guide.
If you use an Android mobile, check out our pick of top US bookies for Android.
What do you get on the app?
As a gambling fan living in the US, we are finally getting more and more choices of where we can place bets. The 5Dimes sportsbook app lets punters bet on a wide range of sports and even play in the casino and poker room. 5Dimes offers players a wide choice of betting opportunities over tons of sports. They have over 1,000 wagering opportunities every day! There is not just sports betting; you can also play bingo, use the casino & play against a live dealer, use the mini-games, have a go on the lottery, play poker and bet on the racing! There is always loads going on with 5Dimes, and the mobile app lets you access all this and more!
5Dimes has a great reputation with players, and they have one of the best customer support teams going. Any issues, get in touch on the live chat facility, and they will help you out. Phone support and email is also an option to reach customer support too.
It is not just the sportsbook that you can get on the app. You can also play in the comprehensive casino with slot and table games, take your seat at a poker table and play a few hands, and have a go on bingo and the lottery. It is one of the most complete mobile betting apps going. If you are into E-Sports, the bookmaker has a great section where you can wager on your favorite E-Sports too! This app does it all, and then some!
What does the app do well?
Now we are the first to admit that the app visually looks a bit dated. But, what is does do well is make it very easy to bet on sports. The interface is straightforward in design, which makes it quick and easy to find what to bet on. One thing we love is that you can deposit and withdraw by bitcoin and digital currency too! There is, of course, the standard banking options available like credit card, and money transfer. The plus points don’t stop there; unlike many of the competition, the app also supports multiple languages too. There is a good range of betting options available with the bookmaker including:
Round Robins, Pleasers, Multichance Parlays, If Bets, Rolling If Bets, Progressive Pleasers, Asian Handicaps, Reverse bets, Multichance Teasers, Progressive Teasers and Action Points
There are a huge choice and variety of sports available to bet on using the mobile app. Just pull out your cell, launch the site, log in and you can access loads of sports including soccer, NHL, NFL, NBA, Horse Racing, UFC, Basketball, Motor Racing, Spelling Bee, Boxing and loads more! The simple design of the app makes it easy to select your sport and narrow down your market. Tap on the odds to add your section to your betslip, set your wager amount, and then place your bet! It’s one of the easiest gambling apps to use.
5Dimes are renowned for their offers and promotions and offer several amazing bonuses, and you can get these on the mobile, Android & iOS versions of the 5Dimes app.
- Reduced Juice Promotion – One of the best betting tools available. The bookie offers better odds more juice for punters so they can get a potentially better return.
- Cash Back Rewards – Earn up to 20% cash back on your bets
- On the House Reward Program – To reward you for betting and playing at 5Dimes, you can get money back on your 8th and 9th deposit.
- Free Withdrawals on payouts – Don’t pay any fees to withdraw your winnings
- Casino Rebate offer – Claim back up to 21% of your casino losses.
These are just some of the fantastic offers available with the bookie. It is always worth checking out the promotions listed on the home page on the mobile site or regular website.
What could be improved on the mobile app?
As we have said, the design on the mobile app from 5Dimes is quite dated, especially on the sportsbook side. The casino is a lot more up to date and puts the sports betting side to shame. We do hope 5Dimes updates the design of the app soon. Not that it is terrible, it would be better if it was a bit more visually pleasing on the eye. The speed of the site could also be improved, but to be in the US and be able to have a wager, we can put up with this.
Summary
5Dimes have been providing US players a way to bet and play for over 20 years and are one of our sportsbooks of choice. The mobile app makes it easy and quick to place your bets safely and securely. Like what you hear? Join up with 5Dimes today at www.5dimes.eu.
Our rating: 4/5
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