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About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators. Other sources of help. Customers and family members who are experiencing problems with gambling should seek help. If you need to talk to someone about your or someone else’s problem gambling, please contact any of the below: Gambling Therapy. Gambling Therapy provides online, multi-language, support and advice.
You may upload information via our secure websitetools or send them via email to our dedicated support teams at documents@coral.co.uk As well as basic checks at registration you may be asked to provide additional information for further checks, this is usually based on things like the amount of money you deposit in your account. Infact, my salinity rocketed up to 1.030 while i was away and the only thing to suffer was an 'easy' SPS coral. Get the salinity up gradually to around the 1.025-1.026 and you will be fine! They will most likely recover. Help Center - Coral - Coral.co.uk.
All regulated operators are required to carry out checks to prevent identity theft, fraud and to confirm that customers are old enough to gamble.
As it is a requirement that all customers are verified, the process will start when all new accounts are registered and also take place periodically during the lifetime of an account, this is so that we can ensure the data we hold is accurate and up to date. Until verification is successfully completed, you will not be able to deposit, bet, or access any gambling products (real money or free play).
In most cases the checks are fully automated but in some circumstances we may require additional information. In these instances, the checks are carried out by certified 3rd party identity checking companies, so you may see a message that asks you to verify your account by uploading documents.
Depending on the type of checks we need to complete, different types of documents are accepted, this includes (but is not limited to)
- Valid photocard driving license (matching address)
- Valid passport (photo page only)
- Valid ID card (front and back)
- Bank/Savings account Statement (issued in the last 3 months)
- Issue letter from a credit/debit or pre-paid card (issued in the last 3 months)
- Utility bill – i.e. mobile phone, water, gas, electric (issued in the last 3 months)
- Council Tax bill (issued in the current tax year)
- HMRC tax notification (issued in the last 12 months)
- Tenancy Agreement (issued in the last 12 months)
- Mortgage or home loan statement
- Car, home, mobile phone insurance certificate (issued in the last 12 months)
- Formal University acceptance or admissions letter (issued in the last 12 months)
- Catalogue statement (issued in the last 3 months)
- Contract of employment or payslip with visible address (issued within the last 3 months)
- Marriage certificate
- Enrolled deed poll certificate
You may upload information via our secure website tools or send them via email to our dedicated support teams at documents@coral.co.uk
As well as basic checks at registration you may be asked to provide additional information for further checks, this is usually based on things like the amount of money you deposit in your account. Please see our source of funds policy for more information.
For more details on how verification data is used, please refer back to our terms and conditions
We are regulated by both the Gibraltar Gambling Commissioner and UK Gambling Commission.
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Coral.co.uk is operated by LC International Limited that is licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner in accordance with the Gambling Act 2005, whilst for customers accessing Coral.co.uk from Great Britain, the service is licensed and regulated by the Gambling Commission.
All online products operated by Coral are supplied by companies that are licensed by the Gambling Commission and hold approved status from the Gibraltar Gambling Commissioner. This includes all products within the www.coral.co.uk website, Coral Casino Downloadable client, Coral Poker Downloadable client and Coral mobile WAP version and mobile app.
Bingo and Game outcomes for Coral Casino are generated by supplier Random Number Generators (RNGs). In line with applicable regulations, all our supplier RNGs have gone through and passed external compliance testing. The testing was performed against a standard recognised by highly regulated remote gambling jurisdictions around the world including Gibraltar. The test includes a review of the RNG source code, RNG design as well as data analysis. The series of tests have confirmed that the RNG distributes numbers with sufficient non-predictability, fair distribution and lack of bias to particular outcomes.
Similar to the RNG, all Casino, Sportsbook, Lotto and Poker products operated by Coral Casino have also undergone comprehensive testing prior to being launched; this includes External Compliance Testing and subsequently Internal Testing conducted by our in-house Quality Assurance team. The External Compliance Testing is performed by an approved testing house which verifies elements such as Functionality, Display, Transaction, Rules and Mathematics (i.e. Return to Player (RTP) calculation) etc. to ensure the overall product is compliant to applicable regulatory requirements. Subsequently, we performed Internal Testing that includes Integration Testing and User Acceptance Testing. This ensures the game, once integrated into our gaming platform, performs as it was expected in terms of user experience.
The Theoretical Return to Player (RTP) value is a theoretical calculation of the average / expected percentage return of the total money bet over a large number of game plays (e.g. hundreds of million games). While you can win a big amount or lose your bet in any single game play, the average return of a specific game played over a long period of time will approach the Theoretical RTP value. This theoretical value is calculated either via analytical methods (which often is possible for non-strategy dependent games such as slots), or via computer simulations of those more complex or strategy dependent game (e.g. blackjack, poker etc.).
For more information about the fairness of specific games, please visit the information section of the game.
Frequently Asked Questions
How can I be sure that your games are fair and random?
Coral is a well established, trusted and leading brand with a strong customer focus. We are licensed and regulated in Gibraltar, home to the world's leading online gambling operators and a world leader in remote gambling regulation. We are wholly committed to providing verifiably fair gambling.
All our games meet the strict regulatory standards set by our regulator, the Gibraltar Gambling Commissioner, including the requirement to have all our games rigorously tested and certified as fair and random by an independent test house before we can make these games available to play.
For more information about our regulatory requirements, including a full list of independent test laboratories that have met the highest standards required by the Minister for Gambling in Gibraltar for approved status, please see: https://www.gibraltar.gov.gi/finance-gaming-and-regulations/remote-gambling.
What is a ‘Random Number Generator' (‘RNG'), and what is the relevance of this to the games you offer on your site?
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A ‘Random Number Generator', or ‘RNG', is software that generates a sequence of numbers or symbols that lack any pattern over an extended number (millions) of plays. It is the component of the games that produces the random outcomes of our games.
How can I be sure that the ‘RNG' is indeed random and fair?
The ‘RNG' provided by our software suppliers has been rigorously tested and certified as random and fair by ‘GLI Europe BV', whilst the Bingo RNG has been equally rigorously tested and certified as random and fair by ‘SQS India Infosystems PVT Ltd', both entities being independent test houses that have met the highest standards required by the Minister for Gambling in Gibraltar for approved status.
What does ‘Return to Player' (‘RTP') mean?
Each game has a ‘Theoretical RTP' value, and an ‘Actual RTP' value.
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The ‘Theoretical RTP' is the expected return of the total money bet over an extended number (millions) of plays on the game and expressed as a percentage. Therefore, games with a theoretical RTP value of 98% indicates that 98% of the total money bet on the game is returned to players.
The ‘Actual RTP' is determined by way of periodic analysis of the game outcomes, also expressed as a percentage, to ensure that this remains close to the ‘Theoretical RTP' and an indicator that the game continues to function properly, randomly and fairly.
Analysis to ensure that the ‘Actual RTP's' of the games remain close to the ‘Theoretical RTPs' of games are carried out quarterly.
The RTP for the game is not true, I have not received the percentage return that is published for the game
RTP is a measure of all the play of all the players of the game pooled together. It is not the play or return to any one player. Some people will win and have an RTP in excess of 100%, some will lose and have an RTP of less than 100%. A player who wins £500 from £10 play has an RTP of 5000%. Players must recognise that if some winners have an RTP of 5000%, many other players are likely to have an RTP lower than the advertised average.
How can I access details of the games I have played?
You are able to access your Game History by clicking on ‘My Account' from the homepage. Once there you will need to scroll down the page in order to get to ‘Transaction History'. One of the options within the dropdown menu within this section allows you to select ‘All Gaming History'. This will allow you to look for your Gaming History and their results. You are able to search using a pre-set time period or specific date.
How can I be sure that ‘live gaming' is fair?
'Live gaming' takes place in strictly controlled studios, is fully recorded and monitored and is subject to statistical performance checking in the same way that software ‘RNG' gaming is checked. Live dealers can make mistakes in their handling of cards, spinning a wheel, etc., but these errors should be immediately apparent to all the players and the supervisor and can be checked.
For any issues customers should contact the Live Casino ‘Pit Boss' using the chat function on Live games, or Customer Services by Live Chat, email or telephone and can report any issues they feel have not been resolved. Customers should make a note of the game ID to ensure that Customer Services can respond quickly and efficiently.